Revelation Software Concepts (RSC, we, us and our) refer to Revelation Software Concepts and any of our corporate affiliates. We offer a wide range of information technology products and services. We refer to all of our information technology products and services together with our websites as “Services” in this Policy.
Your privacy is important to us, and so is being transparent about how we handle your information. We comply with all applicable privacy laws when handling your information, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). You can find our California Consumer Privacy Act (CCPA) policy here. This Policy is intended to help you understand:
- Information we collect and how we use it
- How we share information we collect
- How we store and secure information we collect
- Your rights
- Our obligations
- Other important privacy information
This Policy covers the information we collect about you when you use our Services or otherwise interact with us (for example, by attending our events), unless otherwise stated.
This Policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If at any time you do not agree with this Policy, do not continue to access or use the Services or interact with any other aspect of our business, or contact our Data Protection Officer using the contact details provided in the Contact Us section below.
Where we provide the Services under contract with an organization (for example, your employer), that organization controls the information processed by the Services.
Information we collect
We collect information about you when you provide it to us, when you use the Services, and when other sources provide it to us, as further described below. If you do not provide any information requested, you may be unable to use the Services.
IP addresses
We use IP addresses to help diagnose any problems that may occur, to administer our websites and to gather demographic information. We recognize your domain name when you visit our websites and will only see your email address if you give it to us by filling out a form or sending us an email.
Cookies
What are cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are used to remember your preferences, track your online activity, and enhance your browsing experience. Cookies can be “persistent” or “session” cookies, with persistent cookies remaining on your device after you close your browser, and session cookies being deleted once you close your browser.
How do we use cookies?
We use cookies to improve your experience on our websites, including keeping you signed in, remembering your preferences, and providing a more personalized service. Cookies also help us understand how our websites are being used, allowing us to improve their functionality and performance.
What types of cookies do we use?
We use various types of cookies, including:
- Functional cookies: These enable core functionality such as security and accessibility.
- Analytical cookies: These help us understand how visitors interact with our websites, allowing us to improve user experience.
- Advertising cookies: These are used to display relevant advertisements to you on other websites.
- Third-party cookies: These are set by other websites or services we use, such as embedded videos or social media sharing buttons.
How to manage your cookies
You can manage or delete cookies using your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our websites. For detailed instructions on how to manage cookies in your specific browser, please refer to the browser’s help documentation or visit a reputable online resource.
User registration
If you complete one of our online forms and send us your email address, in addition to completing your request, we may from time to time send you further email communications. Further, to access our Support Portal you will need to register to access these support services.
If this website is protected by reCAPTCHA then the Google Privacy Policy and Terms of Service apply.
Payments
If you make a payment to us through a payment gateway, we may collect your payment history (e.g. time, date, name, payment amount and credit card details) from the payment gateway provider, but we do not collect your bank account details.
Other contact details
We may, from time to time, collect and store other contact details (e.g. name, email, business phone number, or office address) to enable us to provide you with the Services you request.
Consent
By using the Services, you consent to the collection, use, disclosure and storage of your information as described in this Policy. If we decide to make changes to this Policy, we will post the changes on this website so that you will always know what information we collect, and how we use, disclose and store it. Your continued use of the Services following the posting of such changes constitutes your acceptance of the changes.
Links to other sites
Our websites may contain links to other sites. RSC is not responsible for the privacy practices or the content of other websites. We encourage you to read the privacy policies of any third-party websites you visit, as their privacy practices may differ from ours.
How we use the information we collect
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To provide the Services and personalize your experience
We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites.
To support the Services
We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. These communications are part of the Services and in most cases you cannot opt-out of them. If an opt-out is available, you will find that option within the communication itself or in your account settings. We also use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
To market, promote and drive engagement with the Services
We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying ads on other companies’ websites and applications. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers and promotions. You have the right to opt-out of receiving marketing communications at any time by following the unsubscribe link in any marketing email or contacting us directly. We will comply with all applicable privacy laws, including GDPR, in our marketing practices.
To determine a method of contact
The method by which we will contact you depends on your request and the information you provide us with. If you choose to give us your email address, we may communicate with you via email. If you choose to give us your email and phone number, we may contact you via either method. We do not share your email address or phone number with others outside RSC.
Frequency of contact
Depending on your email subscription preferences, we will attempt to contact you no more than three times per week via email.
For your online safety
We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
To protect our legitimate business interests and legal rights
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we may use information about you in connection with legal claims, compliance, regulatory, and audit functions, and make disclosures in connection with the acquisition, merger or sale of a business.
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
Third-parties and third-party sites
Third-parties that form part of the Services
In providing the Services that we do to you, we use trusted third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform any Services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. Our service providers may be located anywhere in the world.
Third-party service partners
We disclose information about you to our third-party service partners so they can provide you with any of their services you request. Our service partners may use information about you for communication, marketing, administration and related purposes. Our service partners may be located anywhere in the world.
Links to third-party sites
The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.
Information storage and security
How long we keep information
How long we keep the information we collect about you depends on the type of information, as described in further detail below.
Account information
We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve the Services. Where we retain information for Service improvement and development, we take steps to delete information that directly identifies you, and we only use the information to uncover collective insights about the use of the Services, not to specifically analyze personal characteristics about you.
Information you share on the Services
If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display messages you sent to the users who received them and continue to display content you provided.
Marketing information
If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in the Services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How we hold and protect information
We hold the information about you that we collect in digital storage facilities. We protect the information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure using both physical and digital security measures that include secure premises, physical access restrictions, secure databases, password access, anti-virus software, data encryption, data backups, intrusion detection systems and firewalls.
Jurisdiction and cross-border data transfers
While we operate globally, our servers and offices are located in Australia. By providing us with your information, you acknowledge and agree that your information may be processed outside your resident jurisdiction. We ensure that any such international transfers adhere to appropriate data protection standards and comply with relevant legal frameworks.
How to access and control your information
You have certain choices available to you when it comes to your information, including the right to access, correct, delete (or erase), restrict or object to the processing of your data and the right to data portability. Below is a summary of those choices, how to exercise them and any limitations.
Your Choices
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion (or erasure) or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests.
For all other requests, you may contact our Data Protection Officer using the contact details provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Access and update your information
The Services give you the ability to access and update certain information about you from within the Service. You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content. For updates to other personal information contact our Data Protection Officer using the contact details provided in the Contact Us section below.
Delete your information
The Services give you the ability to delete certain information about you from within the Services. Please note, however, that we may need to retain certain information for record-keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting our Data Protection Officer using the contact details provided in the Contact Us section below. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honoured or the dispute is resolved.
Opt-out of communications
You may opt-out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting our Data Protection Officer using the contact details provided in the Contact Us section below to have your contact information removed from our promotional email list or registration database. Even after you opt-out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding the Services.
Data portability
Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information and the information you then supply us is under your sole control.
Our obligations
Compliance with enforcement requests and applicable laws; Enforcement of our rights
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to: (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements; (b) enforce our agreements, policies and terms of service; (c) protect the security or integrity of the Services; (d) protect RSC, our customers or the public from harm or illegal activities; or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Business Transfers
We may share or transfer to another company any information we collect under this Policy in connection with any merger, sale of company assets, financing or acquisition of all or a portion of our business. You will be notified via email and/or a prominent notice on the Services if such a transaction takes place, as well as any choices you may have regarding your information.
Other important privacy information
Our policy towards children
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our Data Protection Officer immediately using the contact details provided in the Contact Us section below, and we will take steps to promptly delete such information.
Contact Us
Your information is controlled by Revelation Software Concepts. If you have questions or concerns about how your information is handled, please use the contact details below to direct your inquiry to the Data Protection Officer, Revelation Software Concepts Pty Ltd, whom we have appointed to be responsible for facilitating such inquiries.
Data Protection Officer
Revelation Software Concepts
102/351 Burwood Hwy
Forest Hill VIC 3131
AUSTRALIA
Phone: +61 3 9955 9700
Email: data-privacy@rev-trac.com
Top of Form
- Firstname*
Privacy Notice For California Residents
Definitions
Website
https://revelationsoftwareconcepts.com
Owner (or We)
Indicates the natural person(s) or legal entity that provides this Website to Users.
User (or You)
Indicates any natural person or legal entity using this Website.
This Privacy Notice for California Residents supplements the information contained in the Website’s Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California. We adopted this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.
Information We Collect
The Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”).
Personal information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
- Information excluded from the CCPA’s scope, like certain health or medical information and other categories of information protected by different laws.
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, from forms you complete or Services you purchase.
- Indirectly from you. For example, from observing your actions on our Website.
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes:
- To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about the Services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our or our affiliates’ assets in which personal information held by us or our affiliates about our Website users is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information with the following categories of third parties:
- Service providers.
- Data Aggregators.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
- The categories of personal information we’ve collected about you.
- The categories of sources for the personal information we’ve collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we’ve collected about you (also called a data portability request).
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.). Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
- Emailing us at website@rsc.group
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we’ve collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavour to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
We will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales
We will not sell your personal information to any party. If in the future, we anticipate selling your personal information to any party, we will provide you with the opt-out and opt-in rights required by the CCPA.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to website@rsc.group.
Changes to Our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on our Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Contact Us
Your information is controlled by Revelation Software Concepts. If you have questions or concerns about how your information is handled, please direct your inquiry to Revelation Software Concepts Pty Ltd, which we have appointed to be responsible for facilitating such inquiries.
Data protection officer
Revelation Software Concepts
102/351 Burwood Hwy
Forest Hill VIC 3131
AUSTRALIA
Phone: +61 3 9955 9700
Email: data-privacy@rev-trac.com
